Knowledge Base / 13 Answers
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Answers to the questions we receive most, from sourcing and inspection to customs, delivery, and after-sales support.
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13
Essential
Answers
01 / Vehicle
Sourcing & Inspection
01. How Do You Verify a Vehicle’s Condition Before Purchase?
Each vehicle undergoes a pre-purchase inspection in Germany by our Germany-based team, with its condition reviewed and documented before the purchase is confirmed.
02. What Is Included in German Exporter’s End-to-End Car Import Service?
We manage the full car import process from Europe on your behalf, from helping you select the right vehicle based on your budget, model year, features, and color, to inspection, purchase, shipping, customs clearance, and final delivery.
03. Can German Exporter Source Cars from Across Europe?
Yes. In addition to sourcing vehicles in Germany, we can search the wider European automotive market for the right car. Every vehicle is then reviewed through our pre-purchase inspection process in Germany or Europe before you proceed.
04. Why Import a Car from Europe?
Importing from Europe can offer reliable vehicle condition supported by two inspection reports, higher specifications and features, and in many cases better overall value for money. The final decision depends on the model, budget, and market conditions, and our role is to present the numbers clearly so you can choose what works best for you.
02 / Process
Cost, Time & Payment
01. What Costs Are Included in the Final Car Import Price?
The final quotation includes the vehicle price, insurance, shipping, service fees, customs clearance, and any applicable customs duties or deposits.
02. How Long Does It Take to Import and Deliver a Car from Europe?
The car import and delivery process is typically completed within 40 days, depending on the vehicle and destination. Regular updates are provided throughout the journey through our tracking service.
03. What Payment Options Are Available?
Payments can be made by bank transfer or bank deposit to the company’s official account, with confirmation provided for all received payments. Import services are based on cash or bank transfer. If financing is required, customers can explore financing options through their bank or finance provider.
03 / Support
Delivery & Ownership
01. What Happens If an Issue Is Identified After Delivery?
If an issue arises that was not identified in the inspection report, our team works with the customer to determine the most appropriate solution, which may include a repair, discount, or another agreed arrangement, in line with the contract and applicable regulations.
02. Do You Provide Support with Vehicle Registration?
Yes. Vehicle registration and licensing support can be provided as an optional service where required.
03. How Do I Get Started?
Contact us by WhatsApp or phone. We discuss your budget, intended use, and preferred models, then share suitable options and an initial quotation. Once approved, the service agreement is signed, the deposit is paid, and we begin the process.
04 / After-Sales
Spare Parts
01. Can You Source Spare Parts That Are Not Available Locally?
Yes. Our team can track down hard-to-find components through our established network in Germany and arrange direct delivery to your home or preferred service center.
02. Do You Only Provide Genuine Spare Parts?
We primarily supply genuine, OEM parts sourced directly from Germany. If you are looking for specific alternative options, our team is happy to review your request and guide you through the available choices.
03. How Do You Ensure the Spare Part Fits My Vehicle?
Before confirming any order, we carefully verify the exact part using your vehicle’s specific details, including the model, year, engine specs, and Vehicle Identification Number (VIN).
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